RadsReady Cancellation & Rescheduling Policy​

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This Cancellation & Rescheduling Policy applies to all services booked through RadsReady.

By making a booking, you agree to the terms below.

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Cancelling a Booking

If you need to cancel your booking, please contact RadsReady as soon as possible using the email address provided on the website.

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More than 48 hours before your appointment

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If you cancel more than 48 hours before your scheduled appointment, you may request:

• A full refund; or

• A rescheduling of your session to another available date.

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Where a refund is approved, it will normally be issued to the original payment method.

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Within 48 hours of your appointment

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If you cancel within 48 hours of your scheduled appointment, RadsReady reserves the right to treat the booking as non-refundable.

Where appropriate, RadsReady may offer a rescheduled appointment at its discretion.

This does not affect any statutory consumer rights that apply to your booking.

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Rescheduling

You may request to reschedule your appointment by contacting RadsReady.

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Requests made more than 48 hours before the appointment can normally be moved to another available appointment without an additional charge.

Rescheduling is subject to availability.

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Where a customer repeatedly reschedules a booking, RadsReady reserves the right to treat further changes as a cancellation.

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Late Arrival

Customers are expected to attend their session at the scheduled time.

If you arrive late, the session will normally still finish at the originally scheduled time.

For example, if a 60-minute session is scheduled for 10:00 and you join at 10:15, the session will normally finish at 11:00.

RadsReady is not normally required to extend a session because of customer lateness.

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Missed Appointments

If you do not attend your scheduled session and have not contacted RadsReady in advance, the appointment may be treated as a no-show.

A no-show will normally be treated as a completed booking and will not be eligible for a refund or free rescheduling.

Where there are exceptional circumstances, RadsReady may consider offering an alternative appointment at its discretion.

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RadsReady Cancelling or Rescheduling

If RadsReady needs to cancel or reschedule a session, we will provide as much notice as reasonably possible.

You will normally be offered:

• An alternative appointment; or

• A full refund where an alternative appointment is not suitable.

RadsReady will not charge you for a cancellation or rescheduling caused by RadsReady.

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Exceptional Circumstances

We understand that unexpected circumstances can occur.

If you are unable to attend because of exceptional circumstances, please contact RadsReady as soon as possible.

RadsReady may consider a refund or rescheduling request on a case-by-case basis.

Examples may include serious illness, bereavement or significant unforeseen circumstances.

Evidence may be requested where reasonably necessary.

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Refunds

Where a refund is approved, it will normally be returned using the original payment method.

Processing times may depend on the payment provider.

Nothing in this policy is intended to remove or restrict any statutory consumer rights you may have under UK law.

Consumer Cancellation Rights

If you book a service online, you may have statutory cancellation rights under UK consumer law.

Where applicable, information about these rights will be provided as part of the booking process.

If you request that RadsReady begins providing a service during an applicable cancellation period, you may be required to expressly agree to the service beginning before that period has ended.

Your statutory rights are not affected by this policy.

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Contact

To cancel or reschedule a booking, please contact:

RadsReady via "Contact Us" page or
Email: info@RadsReady.com

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Please include your name, booking details and the appointment date and time.

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Last updated: 19 August 2026